Returns & Refunds
Last updated: August 13, 2026
Thank you for shopping with Pro Cleaning Depot. We accept approved returns of eligible new products within 30 days after delivery. Damaged shipments, incorrect products, defective products, and warranty claims are handled separately as described below.
Return Approval
All returns require prior approval from Pro Cleaning Depot.
Do not ship a product back until you have received written return instructions. Unauthorized returns may be refused.
To request a return, contact:
Email: support@procleaningdepot.com
Phone: (888) 314-7676
Please include your order number, product brand and model, reason for the return, product condition, and photographs when applicable.
30-Day Return Policy
Eligible products may be returned within 30 days after delivery.
To qualify for a return under this 30-day policy, the product must:
- Be within the 30-day return window
- Be new, unused, untested, and undamaged
- Be returned in its original packaging, crate, or pallet when applicable
- Include all accessories, components, batteries, chargers, manuals, and documentation
- Have been purchased directly from Pro Cleaning Depot
Products that have been installed, assembled, operated, tested, used, altered, damaged by the customer, or returned with missing components are not eligible for a return under the standard 30-day return policy.
If a product has been used and a defect is later discovered, it may still qualify for an applicable defective-product or warranty claim as described below.
Return Shipping
Approved returns are made by mail using a parcel or freight carrier, depending on the product.
Customers are responsible for arranging and paying return shipping or freight. A prepaid return label is not provided.
Do not send returns to our business mailing address unless specifically authorized in writing.
The customer is responsible for the product until it is received at the authorized return location. We recommend using a trackable shipping method and insuring the shipment for its full value.
Original expedited shipping, freight upgrades, liftgate service, residential delivery, inside delivery, installation, and other optional delivery or service charges are non-refundable.
Restocking Fee
Approved standard returns are subject to a 10% restocking fee, calculated from the product price and deducted from the refund.
Products that do not meet the required return condition may be denied return eligibility.
Shipping-damage claims, incorrect-product claims, and warranty service handled outside the standard return process are addressed separately below.
Exchanges
Pro Cleaning Depot does not offer direct product exchanges.
An eligible product may be returned for a refund, and a separate order may be placed for another product.
Manufacturer-authorized repairs, replacement parts, or warranty replacements are handled through the applicable warranty or defective-product process and are not considered retail exchanges.
Refunds
Returned products must be received and inspected before a refund is approved.
Approved refunds are processed to the original payment method within 7 days after inspection and approval.
The 10% restocking fee and any non-refundable shipping or optional service charges will be deducted when applicable. Your financial institution may require additional time for the credit to appear in your account.
Damaged Shipments
Shipping-damage claims are handled separately from standard returns.
Inspect all products and packaging immediately upon delivery.
If severe visible damage is present, note the damage on the carrier’s delivery paperwork and refuse the shipment when appropriate.
If damage is discovered after delivery:
- Keep the product and all original packaging
- Keep the box, crate, pallet, labels, and delivery paperwork
- Take photographs of the product and packaging
- Do not use or repair the product
- Contact Pro Cleaning Depot immediately
MotorScrubber shipping damage must be reported within 48 hours of delivery.
ONYX shipping-damage claims are processed through ONYX’s damage-claim process. Pro Cleaning Depot will assist with coordinating the claim.
Do not return damaged merchandise without written instructions.
Defective Products and Warranty Claims
Used products are not eligible for a standard return, but use does not automatically disqualify a product from an applicable defective-product or warranty claim.
If a defect is discovered after the product has been assembled, tested, operated, or put into service, contact Pro Cleaning Depot before returning it.
Troubleshooting, photographs, videos, serial numbers, product-registration information, proof of purchase, or inspection by an authorized service provider may be required.
Depending on the verified issue and applicable manufacturer warranty, the resolution may include replacement parts, repair, product replacement, warranty service, refund, or another approved remedy.
Damage or failure caused by misuse, abuse, improper operation, unauthorized modification, customer-caused damage, normal wear, or other warranty exclusions is not considered a verified product defect.
A warranty claim does not automatically qualify the product for a refund.
Incorrect Products
If you receive a product different from what you ordered, contact Pro Cleaning Depot promptly and wait for written return instructions.
Approved incorrect-product claims are handled separately from standard returns.
Non-Returnable Products
The following are not eligible for a standard return:
- Products outside the return window
- Products returned without prior approval
- Products that have been installed, assembled, operated, tested, or used
- Products damaged or altered by the customer
- Products returned without original packaging or required components
- Opened or used consumables and wear items
These restrictions do not prevent a valid defective-product, shipping-damage, incorrect-product, or warranty claim.
Contact Us
Pro Cleaning Depot
Email: support@procleaningdepot.com
Phone: (888) 314-7676
Address: 129 Bonnie View Rd, Glen Burnie, MD 21060
Do not send returned merchandise to this address unless specifically authorized in writing.
Pro Cleaning Depot is operated by R WIN HOLDINGS Inc. under the trade name Pro Cleaning Depot.