Returns & Refunds

Return Approval Is Required

All returns require prior approval from Pro Cleaning Depot.

Do not ship a product back until your return has been approved and you have received written return instructions. Returns sent without approval may be refused.

To request a return, contact:

Email: support@procleaningdepot.com
Phone: (888) 314-7676

Please include your order number, product brand and model, reason for the return, product condition, and photographs when applicable.

General Return Conditions

Unless the applicable brand section states otherwise, a non-defective product must:

• Be within the applicable return window
• Be new, unused, and undamaged
• Be returned in its original packaging
• Include all accessories, components, batteries, chargers, manuals, and documentation
• Have been purchased directly from Pro Cleaning Depot

Products that have been installed, assembled, operated, tested, used, altered, damaged, or returned with missing components are not eligible for a standard non-defective return.

All returns are completed by mail or freight shipment to the authorized return location. Pro Cleaning Depot does not accept returns at its mailing address unless specifically authorized in writing.

Pro Cleaning Depot does not offer direct product exchanges. Customers may return an eligible product for a refund and place a new order.

Brand-Specific Return Policies

CleanCore

Eligible CleanCore products may be returned within 60 calendar days of receipt.

• Prior approval is required.
• Products must be new, unused, undamaged, and in their original packaging.
• Approved non-defective returns are subject to a 10% restocking fee.
• Customers are responsible for return shipping on non-defective returns.
• A prepaid return label is not included.
• An RMA may be required for technical, defective, or warranty-related returns.
• Direct exchanges are not offered.

Prolux

Eligible Prolux products may be returned within 61 calendar days of purchase.

• Prior approval is required.
• For non-defective returns, products must be new, unused, undamaged, and returned in their original packaging.
• There is no restocking fee on approved Prolux returns.
• Customers are responsible for return shipping on non-defective or elective returns.
• For an approved defective-product return, Prolux will reimburse authorized return-shipping costs.
• Pro Cleaning Depot does not offer direct exchanges. Eligible products may be returned for a refund, and the customer may place a new order.
• Return requests may be denied when the product does not satisfy the applicable return requirements.
  

MotorScrubber

Eligible MotorScrubber products may be returned within 30 calendar days of delivery.

• Prior written approval and an RMA are required.
• Products must be new, unused, untested, and in their original packaging.
• Approved non-defective returns are subject to a 10% restocking fee.
• Customers are responsible for return shipping on non-defective returns.
• A prepaid return label is not included.
• Products that have been assembled, operated, used, or tested are not eligible for a non-defective return.
• Direct exchanges are not offered.

ONYX

Eligible ONYX products may be returned within 15 calendar days of delivery.

• Prior written approval is required.
• Products must be new, unused, untested, and have no operating hours or signs of use.
• Products must be returned in their original packaging, crate, or pallet.
• Approved non-defective returns are subject to a 10% restocking fee.
• Customers are responsible for arranging and paying return shipping or freight.
• A prepaid return label is not included.
• Original freight and additional carrier services, including liftgate or residential-delivery charges, are non-refundable.
• Direct exchanges are not offered.

Return Shipping

Customers are responsible for arranging and paying return shipping or freight on approved non-defective returns.

The product must be securely packaged according to the return instructions provided. We recommend using a trackable shipping method and insuring the shipment for its full value.

The customer remains responsible for the product until it is received at the authorized return location.

Original expedited shipping, freight upgrades, liftgate service, residential delivery, inside delivery, installation, and other special delivery or service charges are non-refundable.

Restocking Fees

• CleanCore: 10%
• Prolux: No restocking fee
• MotorScrubber: 10%
• ONYX: 10%

Restocking fees are calculated using the product price and deducted from the refund.

Additional deductions may apply for missing components, customer-caused damage, damaged packaging, cleaning, repairs, or other conditions that reduce the product’s value.

Restocking fees do not apply when the return results from a verified product defect, shipping damage, or an incorrect product being shipped.

Refunds

Returned products must be received and inspected before a refund is approved.

Approved refunds will be processed to the original payment method within 7 business days after the returned product has been received, inspected, and approved. Your bank, credit-card company, or payment provider may require additional time to post the credit to your account.

Applicable brand-specific restocking fees and any customer-paid, non-refundable delivery upgrades or special-service charges will be deducted from the refund. If Pro Cleaning Depot advances return-shipping costs for an approved non-defective return, those costs may also be deducted. Returns with missing components or customer-caused damage may be denied or may receive a reduced refund after inspection.

Damaged Shipments

Inspect all products and packaging immediately upon delivery.

If severe visible damage is present, note the damage on the carrier’s delivery paperwork and refuse the shipment when appropriate.

If damage is discovered after delivery:

• Keep the product and all original packaging
• Keep the box, crate, pallet, labels, and delivery paperwork
• Take photographs of the product and packaging
• Do not use or repair the product
• Contact Pro Cleaning Depot immediately

MotorScrubber shipping damage must be reported within 48 hours of delivery.

ONYX shipping-damage claims are processed through ONYX’s damage-claim process. Pro Cleaning Depot will assist with coordinating the claim.

Do not return damaged merchandise without written instructions.

Defective Products and Warranty Claims

Contact Pro Cleaning Depot before returning any product believed to be defective.

Troubleshooting, photographs, videos, serial numbers, product-registration information, or inspection by an authorized service provider may be required.

Depending on the product and manufacturer approval, the resolution may include replacement parts, repair, product replacement, warranty service, refund, or another approved remedy.

A warranty claim does not automatically qualify the entire product for a refund.

Non-Returnable Products

• Products outside the applicable return window
• Products returned without prior approval
• Products that have been installed, operated, tested, or used
• Products damaged or altered by the customer
• Products returned without their original packaging or required components
• Opened or used consumables and wear items

This does not limit available remedies for verified defects, shipping damage, warranty claims, or incorrect products.

Contact Us

Pro Cleaning Depot
Email: support@procleaningdepot.com
Phone: (888) 314-7676
Address: 129 Bonnie View Rd, Glen Burnie, MD 21060

Do not send returned merchandise to this address unless specifically authorized in writing.

Pro Cleaning Depot is a DBA of R WIN HOLDINGS Inc., an S-Corporation.