Shipping

Last Updated: July 31, 2026

Thank you for shopping with Pro Cleaning Depot. Below, you will find our guidelines regarding shipping methods, timelines, and costs.

Please review this policy to understand the details of how your order will be shipped and what you can expect after placing an order.

1. Free Domestic Shipping

Coverage: We offer free shipping on all products within the contiguous 48 states and Washington, D.C.
Locations Outside Our Standard Shipping Area: We offer free standard shipping to the contiguous 48 states and the District of Columbia. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations. Orders with an excluded shipping destination cannot be completed through our online checkout.
Shipping Methods: Orders may ship by standard ground service, freight carrier, or another appropriate shipping method depending on the product, destination and manufacturer.
Fulfillment: Depending on the product, an order may be fulfilled and shipped directly by the manufacturer or its designated distribution or fulfillment partner. The shipping origin and carrier may vary by product and destination. Pro Cleaning Depot remains the customer’s point of contact for order and delivery assistance.
Shipping Timeline: Most orders require 1–2 business days for processing and an additional 3–7 business days in transit. The total estimated delivery time is generally 4–9 business days after an order is placed, subject to the 2:00 p.m. Eastern Time order cutoff, product availability, destination, carrier schedules, delivery appointments, weather, holidays, and remote-location accessibility. Freight carriers may contact customers to schedule delivery.
Order Tracking: Once your order has shipped, tracking information will be provided once available, so you can monitor the delivery progress.

2. Processing Time

Order Processing: Most in-stock orders are processed and prepared for shipment within 1–2 business days after payment confirmation.
Order Cutoff Time: Orders placed by 2:00 p.m. Eastern Time on a business day begin processing that business day. Orders placed after 2:00 p.m. Eastern Time begin processing on the next business day.
Business Days: Orders are processed Monday through Friday, excluding public holidays and scheduled closures. Orders placed on weekends or holidays will begin processing on the next business day.
Product Availability: Availability displayed on our product pages is maintained using current information provided by our manufacturers and fulfillment partners. Products marked “In stock” are available to order and are expected to enter processing within 1–2 business days after payment confirmation. If an unexpected inventory discrepancy occurs after an order is placed, we will contact you promptly. You may accept a revised shipping estimate or cancel the affected item for a full refund.

3. Shipping Delays

Unexpected Delays: Circumstances such as severe weather, natural disasters, carrier delays, supplier delays, labor disruptions, holidays, or other events outside our reasonable control may affect estimated delivery times. We will remain available as your point of contact and will work to resolve shipping issues as quickly as possible.
Carrier Issues: Carrier delays and transit disruptions may occur after an order has shipped. Pro Cleaning Depot remains available as your point of contact and will assist with tracking inquiries, lost-package investigations and carrier claims. Please contact us with your order number and tracking information if you experience a delivery issue.

4. Order Status & Tracking

Order Confirmation: After you place an order, you will receive an email confirming we have received it.
Shipping Confirmation: Once your order has been shipped, a shipping confirmation email will be sent, including a tracking number and a link (if available) to track your package.
Customer Support: If you have questions about the status of your shipment, please contact us at support@procleaningdepot.com or on (888) 314-7676 and include your order number.

5. Address & Contact Information

Accurate Information: Please ensure that all shipping information is correct at the time of checkout. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.
Change Requests: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes if your order has not yet been processed. Once an order has shipped, modifications may not be possible.

6. Damaged or Lost Shipments

Damage on Arrival: If your package arrives damaged, keep the product and all original packaging, take clear photographs, and contact Pro Cleaning Depot as soon as possible. MotorScrubber shipping damage must be reported within 48 hours of delivery. Do not use, repair, discard the packaging, or return damaged merchandise without written instructions. Please review our Returns & Refunds Policy for complete damage-reporting procedures.
Lost Packages: In the event your package is marked as delivered but cannot be located, please check with household members, neighbors, or property managers first. If you are unable to locate it, contact the carrier for more information. We can assist in opening a lost package inquiry if needed.

7. Policy Updates

We may update or modify this Shipping Policy at any time to reflect changes in our operations or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated “Last Updated” date.

Contact Us

If you have any questions about our Shipping Policy or need further assistance, please contact:

Pro Cleaning Depot

129 Bonnie View Rd
Glen Burnie, MD 21060
United States

Email: support@procleaningdepot.com
Phone: (888) 314-7676

Thank you for choosing Pro Cleaning Depot! We appreciate your business and strive to provide a seamless shopping experience.

Pro Cleaning Depot is operated by R WIN HOLDINGS Inc. under the trade name Pro Cleaning Depot.