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Shipping

Last Updated: July 28, 2026

Thank you for shopping with Pro Cleaning Depot. Below, you will find our guidelines regarding shipping methods, timelines, and costs.

Please review this policy to understand the details of how your order will be shipped and what you can expect after placing an order.

1. Free Domestic Shipping

  • Coverage: We offer free shipping on all products within the contiguous 48 states and Washington, D.C.
  • Locations Outside Our Standard Shipping Area: Orders to Alaska, Hawaii, U.S. territories, international destinations, remote areas, or locations requiring special delivery services are not included in our standard free-shipping offer. Please contact us before ordering so we can confirm availability and provide any applicable shipping charges before your purchase.
  • Shipping Methods: Orders may ship by standard ground service, freight carrier, or another appropriate shipping method depending on the product, destination and manufacturer.
  • Shipping Timeline: Most orders are delivered within 3 - 7 business days after shipment. Freight delivery times are estimates and may vary based on the shipment’s origin, destination, carrier schedule, delivery appointment requirements, weather, holidays, and remote-location accessibility. The freight carrier may contact you to schedule delivery.
  • Order Tracking: Once your order has shipped, tracking information will be provided once available, so you can monitor the delivery progress.

2. Processing Time

  • Order Processing: Most in-stock orders ship within two business days after payment confirmation.
  • Order Cutoff Time: Orders placed by 2:00 p.m. Eastern Time on a business day begin processing that business day. Orders placed after 2:00 p.m. Eastern Time begin processing on the next business day.
  • Business Days: Orders are processed Monday through Friday, excluding public holidays and scheduled closures. Orders placed on weekends or holidays will begin processing on the next business day.
  • Product Availability: Shipping estimates are subject to confirmed product availability. If an item is unavailable or cannot ship within the stated timeframe, we will contact you promptly with an updated estimate. You may accept the revised timeframe or cancel the affected item for a full refund.

3. Shipping Delays

  • Unexpected Delays: While we do our best to ensure timely delivery, circumstances such as weather events, natural disasters, carrier delays, supplier delays, or customs inspections can impact estimated delivery times. We appreciate your understanding and will work to resolve any shipping issues as quickly as possible.
  • Carrier Issues: Carrier delays and transit disruptions may occur after an order has shipped. Pro Cleaning Depot remains available as your point of contact and will assist with tracking inquiries, lost-package investigations and carrier claims. Please contact us with your order number and tracking information if you experience a delivery issue.

4. Order Status & Tracking

  • Order Confirmation: After you place an order, you will receive an email confirming we have received it.

  • Shipping Confirmation: Once your order has been shipped, a shipping confirmation email will be sent, including a tracking number and a link (if available) to track your package.

  • Customer Support: If you have questions about the status of your shipment, please contact us at support@procleaningdepot.com or on (888) 314-7676 and include your order number.

5. Address & Contact Information

  • Accurate Information: Please ensure that all shipping information is correct at the time of checkout. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.

  • Change Requests: If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate changes if your order has not yet been processed. Once an order has shipped, modifications may not be possible.

6. Damaged or Lost Shipments

  • Damage on Arrival: If your package arrives damaged, keep the product and all original packaging, take clear photographs, and contact Pro Cleaning Depot as soon as possible. MotorScrubber shipping damage must be reported within 48 hours of delivery. Do not use, repair, discard the packaging, or return damaged merchandise without written instructions. Please review our Returns & Refunds Policy for complete damage-reporting procedures.

  • Lost Packages: In the event your package is marked as delivered but cannot be located, please check with household members, neighbors, or property managers first. If you are unable to locate it, contact the carrier for more information. We can assist in opening a lost package inquiry if needed.

7. Policy Updates

We may update or modify this Shipping Policy at any time to reflect changes in our operations or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated “Last Updated” date.

Contact Us

If you have any questions about our Shipping Policy or need further assistance, please contact:

Pro Cleaning Depot

129 Bonnie View Rd
Glen Burnie, MD 21060
United States

Email: support@procleaningdepot.com
Phone: (888) 314-7676

Thank you for choosing Pro Cleaning Depot! We appreciate your business and strive to provide a seamless shopping experience.

 

Pro Cleaning Depot is a DBA of R WIN HOLDINGS Inc., an S-Corporation.